Last Updated: November 2025
Thank you for using Property Lounge (“we,” “our,” or “us”).
This Refunds and Returns Policy outlines the conditions under which refunds may be requested for services purchased on our website https://propertylounge.co.za.
1. Nature of Our Services
Property Lounge is a South African online property marketplace that provides digital listing services to real estate agents and private sellers.
We offer two main listing options:
- Standard Listings: Basic property listings displayed on the Property Lounge website.
- Featured Listings: Premium listings given enhanced visibility or promotional placement.
Since all our services are digital and made available immediately after purchase or approval, they are non-returnable and non-tangible.
2. No Returns Policy
Because our listings are digital services and not physical products, there are:
- No returns,
- No exchanges, and
- No physical goods to be sent back or collected.
Once a listing has been created or activated, the service is considered delivered.
3. Refund Policy
We strive to ensure customer satisfaction and transparency. However, because of the nature of our service:
a) Non-Refundable Transactions
Payments made for active or published listings (whether Standard or Featured) are non-refundable once the listing has gone live or has begun its display period.
This includes:
- Listings that have already been reviewed, approved, or published,
- Featured upgrades that have been activated,
- Situations where the user chooses to remove or delete the listing early.
b) Refunds Before Activation
If you cancel your order before your listing has been published or activated, you may request a full refund by contacting our support team at admin@propertylounge.co.za.
Refunds will be processed within 7–10 working days, using the same payment method originally used for purchase.
c) Duplicate or Erroneous Payments
If a duplicate payment was made by mistake, please contact us immediately. Verified duplicate transactions will be refunded in full.
d) Technical or Service Errors
If a payment was processed but your listing failed to appear due to a verified technical error on our platform, we will:
- Correct the issue and activate your listing, or
- Offer a full refund if the issue cannot be resolved within a reasonable period.
4. Subscription or Renewal Services
If Property Lounge introduces subscription-based services or listing renewals in future, users will receive advance notice before renewal and can cancel prior to the renewal date to avoid further charges.
Refunds will not be issued for periods already billed or active.
5. Disputes or Complaints
We encourage all users to contact us directly to resolve any billing or service-related concerns.
Email: admin@propertylounge.co.za
Telephone: 086 644 8698
Address: 6 Jan Booysen Street, Annlin, Pretoria, Gauteng, 0182
If a dispute cannot be resolved, you may refer the matter to:
- The Consumer Goods and Services Ombud (CGSO) – www.cgso.org.za, or
- The National Consumer Commission (NCC).
6. Policy Changes
We may update this Refunds and Returns Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be published on our website with the revised “Last Updated” date.
Summary
| Scenario | Refund Eligible? |
|---|---|
| Listing already published | ❌ No |
| Listing cancelled before publishing | ✅ Yes, full refund |
| Duplicate payment | ✅ Yes, full refund |
| Platform error (service not delivered) | ✅ Yes, full refund or reactivation |
| Voluntary removal by user | ❌ No |